Delivery Policy
Last updated: January 2024. All theeyeofdesign services are delivered digitally.
All services provided by theeyeofdesign are delivered digitally. No physical goods are produced, packaged, or shipped. This policy explains how deliverables are transmitted and what to expect.
1. Delivery Methods
Deliverables are provided via email attachment, Dropbox or Google Drive shared folder, or WeTransfer link, depending on file size and project type. The delivery channel is confirmed at kick-off. You will be notified by email when files are available.
2. Work Start Timeline
Work begins within 2 business days of confirmed payment. A kick-off call is scheduled within that window. Scope, deliverables, and timeline are confirmed in writing at kick-off.
3. Delivery Timelines
- Essentials ($2,295.65): 14 business days from kick-off
- Studio ($4,875.35): 30 business days from kick-off
- Atelier ($9,450.80): 60 business days from kick-off, with phased delivery milestones
Individual service projects (via custom package builder) are quoted with specific timelines at kick-off, typically 7 to 35 business days depending on service and scope.
4. File Formats by Service
- Visual Branding: AI, PDF, SVG, EPS, PNG (all logo configurations)
- Publication Design: InDesign packaged file, press-ready PDF
- Digital Design: Figma source file with components
- Illustration: AI, SVG, layered PDF, PNG at agreed resolutions
- Print Collateral: Press-ready PDF with bleed, crop marks, CMYK profiles
- Art Direction: PDF direction document, moodboard files
5. Delayed or Missing Delivery
If you have not received expected files by the agreed delivery date, email hello@theeyeofdesign.com with your order reference. We respond within 1 business day. Delays caused by platform outages, force majeure, or circumstances outside our control are communicated promptly.
6. Post-Delivery Support
We remain available for questions about delivered files for 14 days after final delivery at no charge. Questions about file usage, format requests, or implementation guidance within this period are included.
7. Contact
hello@theeyeofdesign.com | (504) 264-8820 | 2025 Laurel Ave, Gretna, LA 70056, USA